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A member asked:
I talked to one of your doctors yesterday. he said he was going to send in a prescription my pharmacy has not received anything yet. how long does that normally take?
2 doctors weighed in across 2 answers
Wrong forum: This is the free, informational HealthTap service. Questions and answers here are public, and neither medical care nor prescriptions are provided. Perhaps you had a consultation with a doctor via HealthTap's premium services, such as their video consultations. For help with issues related to private virtual consultations, contact HealthTap's support team at 650-376-6110 (not this public forum).
Answered 11/19/2020
25 views
Call back: Please call the same number or look for technical support. Sometimes there is a delay from the time the prescription is sent and the time it is received or messages are taken by the pharmacist. Other times there are system issues or prescription is sent to wrong pharmacy. Ultimately the physician might have forgotten to send prescription.
Answered 11/20/2020
25 views
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