Frequently Asked Questions

Our primary care doctors are available for checkups, sudden illness, chronic conditions, prescription refills, and more. They're here to listen and be a partner in your health journey for years to come.

HealthTap doctors are board-certified with an accredited American Board of Medical Specialities (ABMS) or American Osteopathic Association (AOA) specialty board. They are based in the U.S., have at least one medical degree and have a valid and unrestricted license to practice in one or more U.S. states and no significant adverse professional action against the doctor's medical license.

HealthTap is the only virtual primary care practice available everywhere in the U.S., offering affordable, long-term care to millions of consumers, with or without health insurance.

*We do not currently allow primary care visits in U.S. territories such as Puerto Rico or the U.S. Virgin Islands.

HealthTap can help with a broad range of medical issues, both acute and chronic. Here's what we treat:

• Chronic Conditions: High blood pressure, diabetes, asthma, allergies, high cholesterol, arthritis, thyroid disorders
• Women's Health: UTI, birth control, menopause, period problems, yeast infections, skin and hair care
• Children's Health (ages 1+): Cold & flu symptoms, diarrhea or constipation, skin rashes, allergies
• Men's Health: STI symptoms, erection issues, bladder or bowel issues, skin and hair care
• Senior Health (ages 65+): Muscle or joint pain, medication management, preventive health screenings
• Wellness & Prevention: Weight counseling, skin and hair care, supplements, health screenings, stress reduction
• Sexual Health: STI prevention or testing, erectile dysfunction, birth control counseling
• Mental & Behavioral Health: Anxiety, depression, sleep issues, school or work stress, alcohol abuse, smoking cessation
• …and much more!

HealthTap is here to support your health and wellness needs with compassionate and comprehensive care.

Virtual primary care refers to accessible, comprehensive, person-focused healthcare. It is based on a long-term relationship with a primary care provider who understands the full scope of a patient's health situation and can coordinate specialized care when needed.

Having a primary care doctor is crucial for your overall health and well-being. Numerous studies show that having a PCP decreases hospitalization and emergency room visits. It's also linked to longer life expectancy, and greater satisfaction with the U.S. healthcare system.

Even if you're healthy, having a primary care doctor helps prevent serious illnesses, which is more effective and less expensive than treatment. For those with chronic issues like diabetes, hypertension, or asthma, having a primary care doctor can be life-saving.

HealthTap's dedicated doctors are here to support you with compassionate and comprehensive care, ensuring you stay healthy and thrive.

There are some medications that are always prescribed in-person and cannot be prescribed by HealthTap doctors (or any other doctor seeing a patient online). These include opioids and other controlled substances and some psychiatric and lifestyle drugs.

The pharmacy you'll choose will decide the cost of your prescriptions, and your insurance plan will decide how much they'll help cover. We try to make your life easier and more affordable by: prescribing lower cost generic versions, helping you compare prices at different pharmacies, and giving you coupons that can save you up to 75% on your drugs.

The local lab where we order your test will decide the cost of your test, and your insurance plan will decide how much they'll help cover. It's a good idea to ask the lab ahead of time so you know what costs to expect.

HealthTap doctors can provide notes to verify that you've seen a doctor about your overall health or for a specific medical condition. These can be used for participation in sports programs, for school programs, or given to your employer.

With insurance, you pay your copay based on your plan. We accept most plans, including Medicare.

Without insurance, online doctor visits are $129. You can become a HealthTap member and pay $44/visit. Membership is $55 for three months and $180 for a yearly membership.

Membership is $55 for three months and $180 for a yearly membership. Members get unlimited texting with their doctors, $44 primary care visits, $59 urgent care visits, and more.

Yes! We accept all major insurance plans—including Medicare Advantage and traditional Medicare. We also accept HSA and FSA cards.

Yes! We accept traditional Medicare and Medicare Advantage plans. The price of the visit will be your copay.

It's up to your insurance plan (and how much of your deductible you have remaining) to determine how much of your HealthTap visit will be covered. Before each visit, we'll check with your insurance company to give you an estimate in real time. We'll submit any claims to your insurance company, and will only charge you up front for the part we think your insurance won't cover. But, don't worry! HealthTap prices are designed to be affordable even if you need to pay for them completely on your own. So you'll never be slammed with surprise bills. By the way, insurance plans don't cover the HealthTap subscription at this time — just the visit fees!

Without insurance, online doctor visits are $129. You can become a HealthTap member and pay $44/visit. Membership is $55 for three months and $180 for a yearly membership.

Yes, we accept HSA and FSA cards.

Yes. Anyone can create a free HealthTap account and post an anonymous health question to Dr. Q&A. Someone from our network of 90,000+ doctors will answer, usually within a day.

You can join with any device that has a stable internet connection—including your phone, tablet, or laptop.