Online condition management with a doctor you choose

Diabetes, high BP, allergies, high cholesterol, gastrointestinal disorders, arthritis. Our HealthTap Primary Care doctors can offer specialized care and advice for issues related to your own condition.

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Frequently asked questions

What telemedicine services does HealthTap offer?

Every telemedicine provider offers a selection of medical services, depending on the type of doctors working for them. Here at HealthTap, our telemedicine app focuses on the options that are the most important to our patients — routine wellness, acute care, and the management of certain chronic health conditions.

For example, our experienced, licensed doctors can manage many specific patient needs, including:

  • Women's health (birth control pill management, bladder infections, vaginal yeast infections, menstrual cycle concerns, issues during menopause).
  • Men's health (some types of erectile dysfunction treatment).
  • Children's health (skin rashes, allergies, diarrhea or constipation, cold and flu symptoms)
  • Senior health (muscle or joint pain, chronic medication management).
  • Sexual health (some types of sexually transmitted infections).
  • Chronic health issues (diabetes, high cholesterol, high blood pressure).
  • Behavioral health (mild depression, mild anxiety).
  • Urgent care telehealth (for minor non-emergency illnesses).

HealthTap also offers telemedicine urgent care video visits with our first available doctor, accessible within minutes when your primary care doctor isn't available. We offer telemedicine appointments weekdays, weekends, and even on some holidays.

How to find a good online doctor?

There isn't a clear definition of a "good doctor" — every patient values something different in their doctor (great empathy, good bedside manner, a specific skill, etc).

HealthTap understands that every patient is different, so many of our doctors record a greeting on their welcome page. This allows patients to get a better understanding of the type of virtual care they offer as well as their general personality.

It's like a "meet and greet" before choosing their "doctor on demand." It's a feature that most in-person providers don't offer, and it helps patients feel more secure and develop a trusting relationship with their chosen HealthTap primary care doctor.

Is HealthTap covered by insurance?

While some health insurance companies will cover a portion of the costs associated with a telehealth app, they are often considered "out-of-network." However, for most patients, their out-of-pocket cost is usually not much more than the cost of their regular office visit copay (or their deductible, if it hasn't been met yet). Pricing will vary from patient to patient, but HealthTap is more affordable than many other options.

Find a doctor for your condition

Your location:

Telehealth for online condition management


Type 1 diabetes
Type 2 diabetes
Diabetic nerve problems or diabetic complications
Diabetes medication management

High cholesterol

Cholesterol management
Cholesterol medication management

High blood pressure

Controlling blood pressure

Gastrointestinal disorders

GI disorders

Asthma and allergies

Chronic bronchitis

What we don't treat

  • HIV medications such as PreP or PEP

  • Disability or competency certification

  • Ordering medical equipment or devices

  • Post surgery care

HealthTap virtual visits are not intended for use in medical emergencies

Always call 911 or your local emergency service immediately if you think you have an emergency. If you experience any of the following medical issues or any other critical or life-threatening situations, go immediately to an emergency room:

  • Chest Pain or Pressure
  • Convulsion or Seizure
  • Difficulty Breathing
  • Mental Health or Substance Abuse Urgency
  • Moderate to Severe Burn
  • Pain Medication Overdose or Reaction (Narcotics)
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone
  • Significant, Uncontrolled Bleeding
  • Suicidal Ideation
  • Unconsciousness

What we can't prescribe

There are some medications that telemedicine providers, including HealthTap doctors, rarely if ever prescribe or refill.

Opioids and other controlled substances like:
  • Adderall
  • Ativan
  • Norco
  • Oxycodone
  • Valium
  • Xanax
Psychiatric drugs like:
  • Abilify
  • Gabapentin
  • Lithium
Lifestyle drugs like:
  • Chantix
  • Contrave
  • Qsymia

Telehealth for online condition management reviews

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Reviewed by:


Geoffrey Rutledge, MD, PhD, FACMI

Cofounder and Chief Medical Officer, HealthTap

Dr. Rutledge is a double-board certified physician who practiced and taught medicine for more than 25 years. He attended medical school at McGill University in Montreal, then completed residency training in Internal Medicine at UCSD, and was certified by the boards of Internal Medicine and Emergency Medicine. He earned a PhD in medical computer science from Stanford, was an NIH-funded researcher, and served on clinical and teaching faculty at Harvard, Stanford, and UCSD medical schools. Before co-founding HealthTap, he created the first consumer health website and PHR at Healtheon/WebMD, was SVP of clinical transformation at First Consulting Group, CMIO at San Mateo Medical Center, and EVP, Product Development and Chief Medical Officer at Epocrates.