Find expert care that fits your needs

What we don't treat

HealthTap virtual visits are not intended for use in medical emergencies

Always call 911 or your local emergency service immediately if you think you have an emergency. If you experience any of the following medical issues or any other critical or life-threatening situations, go immediately to an emergency room:

  • Chest Pain or Pressure
  • Convulsion or Seizure
  • Difficulty Breathing
  • Mental Health or Substance Abuse Urgency
  • Moderate to Severe Burn
  • Pain Medication Overdose or Reaction (Narcotics)
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone
  • Significant, Uncontrolled Bleeding
  • Suicidal Ideation
  • Unconsciousness

What we can't prescribe

There are some medications that telemedicine providers, including HealthTap doctors, rarely if ever prescribe or refill.

Opioids and other controlled substances like:
  • Adderall
  • Ativan
  • Norco
  • Oxycodone
  • Valium
  • Xanax
Psychiatric drugs like:
  • Abilify
  • Gabapentin
  • Lithium
Lifestyle drugs like:
  • Chantix
  • Contrave
  • Qsymia

Frequently asked questions

How much does HealthTap cost?

HealthTap believes that quality healthcare is a fundamental human right and should be accessible to all. Therefore, we strive to make our services free or as affordable as possible — with or without insurance.

There are two types of membership:

  • With a HealthTap subscription, starting as low as $15/month, you get:
    • Video chat with the first available doctor — including evenings, weekends, and holidays — for advice, prescriptions, test orders, and referrals. It's just $59 per visit or your insurance copay. That's 54% off with each visit!
    • Exclusive access to Primary Care video appointments for just $44 per visit or your insurance copay. That means you get to:
      • Choose your own primary care doctor to get to know you deeply
      • Stay healthy with regular screenings and check ups
      • Manage any ongoing conditions or concerns over time
    • Care for all your children is included at no additional membership cost!
    • Search millions of trusted answers from 90,000 U.S. doctors across 147 specialties or ask your own health question anonymously to get your own educational text answers within 24 hours.
    • Store all your medical records securely and privately in one, convenient to access app — without storage limitations. Benefit from personalized care from our doctors who will always tailor their diagnosis and advice for you based on your profile and history.
  • As a non-subscriber on HealthTap, you don't pay any subscription fee, and you get:
    • Urgent care visits at just $129 per visit or your insurance copay.
  • For all virtual visits, we accept most health insurance plans. You can also pay the same low price without insurance using just a credit or debit card, or PayPal.

Can HealthTap doctors write prescriptions?

Yes. HealthTap doctors can write medically necessary prescriptions, as well as order lab tests and other procedures. Doctors send the prescriptions to the member's preferred pharmacy.

How do I select my preferred pharmacy?

You select a preferred pharmacy by going to your HealthTap account page. Click on the "person" icon in the top right of the page once you've logged in. Click on Account. Choose Preferred Pharmacy from the list of options.

Can I use health insurance with HealthTap? How does it work?

Yes. HealthTap accepts hundreds of insurance plans for use on both urgent care and primary care visits. The cost of the visit depends on the member's plan. HSA & FSA funds are accepted.

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100+ insurance plans accepted

+ Health Savings and Flexible Spending Accounts
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Reviewed by:


Geoffrey Rutledge, MD, PhD, FACMI

Cofounder and Chief Medical Officer, HealthTap

Dr. Rutledge is a double-board certified physician who practiced and taught medicine for more than 25 years. He attended medical school at McGill University in Montreal, then completed residency training in Internal Medicine at UCSD, and was certified by the boards of Internal Medicine and Emergency Medicine. He earned a PhD in medical computer science from Stanford, was an NIH-funded researcher, and served on clinical and teaching faculty at Harvard, Stanford, and UCSD medical schools. Before co-founding HealthTap, he created the first consumer health website and PHR at Healtheon/WebMD, was SVP of clinical transformation at First Consulting Group, CMIO at San Mateo Medical Center, and EVP, Product Development and Chief Medical Officer at Epocrates.