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About Us
Primary care for the members your plan isn't reaching
We connect members without a PCP to a physician they keep seeing by video. Care gaps get addressed early, and your plan receives the clinical data for Star Ratings.
Launch in as little as 30 days. Talk to us about reaching more members.
Contact usYour unattributed members need a physician
Some members have no PCP on file. Others have a PCP on paper but no physician who knows them.
Recently, 1 in 10 MA enrollees had to change plans due to insurer exits, usually enrolling in a new plan without prior medical history.
Without an ongoing PCP relationship, members miss screenings and their chronic conditions go unmanaged, which affects both their health and your Star Ratings.
From your member list to ongoing care
1
We reach your members by text, email, direct mail, and phone, using proven behavioral science and approved messaging. Members schedule a video visit in a few taps, or our patient engagement team schedules for them.
2
The physician reviews records before the first visit, including care from before the member joined your plan. With the member's consent, HealthTap retrieves their prior medical records through national health record networks, including a QHIN.
3
We follow up after the visit, reminding members about overdue screenings and tests, referring them within your network, and collecting the results your Star Ratings require, such as blood pressure and blood sugar readings.
4
Members keep the same physician for preventive care, chronic condition management, and medication follow-up.
5
Your plan receives claims, a supplemental data feed for Star Ratings reporting, and notes from each visit (SOAP notes).
Examples of quality measures we support
We follow a protocol for each measure to help close care gaps and refer members within your network for in-person screenings. Your plan receives results through claims and a supplemental data feed, including labs and readings that come in between visits.
Blood sugar and blood pressure control
Kidney health evaluation for members with diabetes
Colorectal and breast cancer screening
Medication adherence for diabetes, hypertension, and cholesterol
Depression screening
Plan all-cause readmissions (through follow-up visits after a hospital discharge)
Built for the teams that run Medicare Advantage
Address care gaps early
Members are seen at the start of the year. That leaves time to complete the screenings and readings your Star Ratings require. Physicians order and follow up on them.
Connect members to your care teams
The physician reviews each member's history before the first visit. Members who need more support are flagged to your care teams.
Coordinate care with your network
A standard participating provider agreement keeps referrals in your network. Physicians licensed in all 50 states and D.C. take on the same quality responsibilities as any in-network PCP.
Care from home removes common barriers to primary care: no drive, no fall risk on the way, no waiting room. For rural and hard-to-reach members, who are often without a PCP, those barriers are typically why they haven't seen a doctor. Members see their physician by video through the HealthTap app.
Members engage when we reach out
35%
booked a visit
19%
completed a visit
Results within 6 weeks of outreach, from an MA plan's new-member list.
Members stay with their PCP, and costs go down
90%
of patients stay with the same physician on HealthTap
$2,760
average medical cost reduction per engaged member per year
Average across HealthTap partner populations. Results vary by plan and population.
How quickly members get care
See their primary care physician
24 hours or less
Receive direct replies from their primary care physician
1 hour or less
See an on-call urgent care physician
15 minutes or less
Over 4.8/5 average rating
The doctors are personable and understanding which makes the experience much more relaxed and candid. I can actually have a discussion about my health, not a rushed 'drive thru' feeling experience. It varies greatly from in office visits in the best possible ways.
Stephenie R.
From Florida
The online appointment was good. It was very much like talking in person. I will get busy on the blood test and colonoscopy. Not very excited about a colonoscopy but...I guess it would be wise to get it.
Jon M.
From Georgia
I live in a rural community and it's challenging to find a doctor who is accepting new patients. With HealthTap, it's easy to choose a doctor and get a convenient appointment. The online visit was stress-free. My prescriptions were sent to my pharmacy, and I had them the next day.
Tom P.
From Idaho
Very professionally done. It's like a NORMAL doctor visit, just without having to get ready, get in my car, drive 30 minutes, park, walk, get there, sign in, sit in an office and wait. It was the fastest, easiest, best visit I've ever had. The doctor was top notch, I'll continue to see her as my primary doctor. Thank you.
Dianna B.
From Texas
Give your members a physician who knows them
Tell us which members you want to reach, and we'll show you how we would reach them.
Contact usEmail: [email protected]
Download HealthTap
Video visit and message your doctor
