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About Us
FOR SLEEP AND RESPIRATORY DME SUPPLIERS
Stop chasing doctors. Streamline every PAP cycle.
HealthTap is a nationwide primary care practice of board-certified doctors. Your patients see a doctor by video for evaluation, compliance, resupply, or rePAP. Complete documentation returns to your system the same day.
Same-day
Rx with complete documentation sent back right after the visit
89%
Visits scheduled same-day or same-week
50 states and D.C.
Board-certified doctors licensed nationwide
4.9/5
Patient rating
THE COST OF DELAY
Every missed visit could cost you twice
First, the claim you can't submit. Then, the years of resupply you lose if the patient disengages from therapy.
The compliance cliff
A physician often needs to confirm the patient is using and benefiting from therapy within the payer's window. Miss it, and payment stops.
The resupply stall
Resupplies drive recurring revenue. Orders can stall while waiting for a physician review, and patients may disengage in the meantime.
The rePAP stall
Many PAP machines are eligible for replacement after 5 years. The process can stall while patients wait to schedule a doctor visit.
THE SOLUTION
A primary care practice that understands PAP
HealthTap is a nationwide virtual primary care physician practice. Your patients see a board-certified physician, licensed in their state, who reviews their sleep study, device data, and usage during the visit.
The same practice handles the first evaluation, the compliance visit, resupply documentation, and replacement, so your team works with one clinical partner across all 5 years of therapy.
Integrated into your existing workflow
Your existing web flow, reminders, app, and call center lead a patient to book a video visit with just a few taps.
Same-day visit and clinical review
Your patient connects with a board-certified doctor licensed in their state. The doctor completes documentation during the video visit.
Documentation returned the same day
Chart notes and a signed prescription with HCPCS codes go straight back into your system by fax or API, ready to submit.
COMPLETE COVERAGE
Physician visits, from diagnosis to rePAP
Most vendors cover only one stage.
We cover all of them, within the same practice.
1
Initial evaluation
Patient suspects sleep apnea. We evaluate, order the home sleep test, and write a detailed PCP referral that clears HMO/MA prior authorizations.
2
Therapy prescription & initial order
A home sleep study is interpreted by a credentialed sleep specialist partner, and our PCP writes the device order and therapy prescription.
3
Compliance check
A physician verifies the patient is using and benefiting from therapy within the payer window and completes required documentation.
4
Resupply
A patient sees a physician annually for continued-use documentation and ongoing resupply orders.
5
RePAP
When a patient is due for a replacement PAP device, a doctor verifies continued use and benefit from therapy and issues a prescription.
SEE YOUR ROI
Calculate your estimated revenue impact
Adjust the inputs to reflect your sleep operations and see the estimated impact in real time.
Your numbers
Annual revenue at risk from visit delays
$2,560,500
Projected total annual revenue impact protectable via HealthTap visits.
Device revenue
$600,000
Resupply revenue
$1,687,500
RePAP revenue
$273,000
Device, resupply, and rePAP values are calculated using applicable HCPCS codes and Medicare fee schedule rates. Commercial and Medicare Advantage reimbursement rates may vary.
Want to see the estimates for your sleep business?
Get a custom ROI analysis71.2%
Share of failed Medicare CPAP payments caused by insufficient documentation in a CMS audit.
WHERE CLAIMS ARE LOST
Most PAP denials come down to documentation
Every year, Medicare audits PAP claims. In the most recent audit, $146 million in improper payments were identified. Commercial and MA plans review the same records and do not publish a comparable figure. You can do everything right operationally and still not get paid, because the note did not contain what the payer required.
A complete PAP record needs the HCPCS code, pressure setting, a dated order, and a physician assessment of use and benefit. Miss one, and the claim can fail an audit. Our doctors complete all required documentation during the visit.
Every payer is different, and we know what each one requires
PAP rules differ by payer. Rental terms, adherence windows, replacement intervals, and what has to appear in the note all vary. We track those differences and build them into the visit, so the note comes back with what every payer requires.
Most insurance plans accepted
and more
We accept FSA and HSA.
Commercial insurance
Major national and regional carriers accepted.
Government programs
Medicare, Medicare Advantage, and state Medicaid plans.
Cash and self-pay
Transparent, affordable pricing for uninsured and high-deductible patients.
OPERATIONAL EFFICIENCY
Better visibility. Faster fulfillment.
Give operations teams standardized documentation and real-time visibility into every patient and order.
Workflow
The old way
With HealthTap
Patient & order status
The old way
CSRs call patients and physician offices to find out whether a visit happened or documentation is complete.
With HealthTap
Real-time updates show when patients book, cancel, miss, reschedule, or complete visits, and when documentation is returned.
Documentation
The old way
Missing or inconsistent notes can delay orders and require repeated follow-up.
With HealthTap
Standardized documentation and order templates support payer requirements.
Time to secure a visit
The old way
Weeks or months to secure a face-to-face primary care appointment.
With HealthTap
Immediate appointments with board-certified doctors licensed in your patient's state.
ENTERPRISE-LEVEL TRUST
Security and compliance built for modern healthcare.
Ready to cover every visit in your sleep book?
Let us show you how HealthTap protects rental revenue, keeps resupply moving, and engages patients you could be losing along the way.
Contact usEmail: [email protected]
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