Online urgent care with a doctor you choose

Video chat with the first available doctor – including evenings, weekends, and holidays. Get medical advice, prescriptions, tests, and referrals. Clinic open from 7 AM to 11 PM ET.

$59 or copay
54% off for subscribers

Frequently asked questions

What classifies a patient as urgent care?

While real health emergencies involve any situation that can lead to the loss of life or limb, many lesser health concerns fall somewhere in the middle of a visit to the emergency room or the routine primary care doctor. That's where urgent care comes in — where patients can have their minor illnesses taken care of if they can't or don't want to wait for a routine primary care appointment.

We at HealthTap believe that urgent care can be beneficial for patients with or without significant chronic health conditions. For example, a child with an earache may qualify for urgent care. An older adult with an earache and a history of brain cancer would be safer in an in-person clinic setting.

Another benefit of urgent care clinics is that they offer extended hours, although those hours may vary. Mostly, they have hours outside of typical doctor's office hours so that people with a more traditional work schedule can still have their health concerns addressed.

Can I book online urgent care with a doctor?

Online urgent care with HealthTap is just as simple as requesting a visit with our primary care providers. New patients can enter their demographics and insurance information after signing up on either the website or the app (note: most online urgent care visits are treated as "out-of-network" if billing insurance, but many HealthTap patients are self-pay, uninsured).

From there, one can select urgent care and speak with a qualified, licensed HealthTap doctor seven days a week — nights, weekends, and even holidays — without getting into their car.

Does HealthTap offer virtual urgent care?

Alongside primary care appointments, we at HealthTap also offer virtual urgent care visits. One of the best parts of using our online urgent care services is the potential for follow-up in our primary care clinic.

Online urgent care makes it easier for patients to follow up with their HealthTap primary care provider after their urgent care video visit. Continuity of care is beneficial for keeping a high standard of health and wellness — especially for people with questions days after their video visit.

What can online urgent care treat?

Every online urgent care treats common health concerns. HealthTap offers online urgent care for a variety of issues, such as the following:

  • COVID or flu symptoms
  • Diarrhea
  • Ear pain
  • Headache
  • Pink eye (conjunctivitis)
  • Rashes (including poison ivy)
  • Seasonal allergies
  • Sinus infections
  • Sore throat
  • Sprains and strains
  • Urinary tract infections (UTIs)
  • Vaginal yeast infections

HealthTap's online urgent care doctors can also help with short-duration prescription refills and prescribe medications for many non-emergent health concerns (including antibiotics).

Patients with a medical emergency, including those experiencing chest pain, difficulty breathing, serious limb impairment (including breaks), or significant bleeding, should seek in-person care at a local emergency room or call 911 immediately. These symptoms can indicate a life-threatening situation and should be taken seriously.

Telehealth urgent care

COVID-19 or flu advice

COVID-19 or flu symptoms
COVID-19 vaccination advice
Post COVID health concerns
Cough or wheezing

Prescriptions and refills

Prescriptions for non-emergency health concern
Short duration Rx refills

Ear, nose, or throat issues

Cold or cough
Throat pain
Ear pain
Sinus congestion
Sore throat

Heart, lung, or chest issues

Blood pressure
Chronic cough

Stomach or intestinal problems

Abdominal pain

Skin or hair care


Bone, joint, or muscle conditions

Sprains and strains
Arm or leg problems
Back or waist pain

What we don't treat

HealthTap virtual visits are not intended for use in medical emergencies

Always call 911 or your local emergency service immediately if you think you have an emergency. If you experience any of the following medical issues or any other critical or life-threatening situations, go immediately to an emergency room:

  • Chest Pain or Pressure
  • Convulsion or Seizure
  • Difficulty Breathing
  • Mental Health or Substance Abuse Urgency
  • Moderate to Severe Burn
  • Pain Medication Overdose or Reaction (Narcotics)
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone
  • Significant, Uncontrolled Bleeding
  • Suicidal Ideation
  • Unconsciousness

What we can't prescribe

There are some medications that telemedicine providers, including HealthTap doctors, rarely if ever prescribe or refill.

Opioids and other controlled substances like:
  • Adderall
  • Ativan
  • Norco
  • Oxycodone
  • Valium
  • Xanax
Psychiatric drugs like:
  • Abilify
  • Gabapentin
  • Lithium
Lifestyle drugs like:
  • Chantix
  • Contrave
  • Qsymia

Telehealth urgent care reviews

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Reviewed by:


Geoffrey Rutledge, MD, PhD, FACMI

Cofounder and Chief Medical Officer, HealthTap

Dr. Rutledge is a double-board certified physician who practiced and taught medicine for more than 25 years. He attended medical school at McGill University in Montreal, then completed residency training in Internal Medicine at UCSD, and was certified by the boards of Internal Medicine and Emergency Medicine. He earned a PhD in medical computer science from Stanford, was an NIH-funded researcher, and served on clinical and teaching faculty at Harvard, Stanford, and UCSD medical schools. Before co-founding HealthTap, he created the first consumer health website and PHR at Healtheon/WebMD, was SVP of clinical transformation at First Consulting Group, CMIO at San Mateo Medical Center, and EVP, Product Development and Chief Medical Officer at Epocrates.