Online primary care with a doctor you choose

Thanks in large part to the growing need during the early stages of the COVID pandemic, the ability to access virtual primary care physicians has expanded greatly.

We at HealthTap believe telehealth appointments are essential. Virtual visits with a primary care doctor work the same way as an in-person clinic visit except that virtual visits are done via video.

At HealthTap, prospective patients have the ability to watch a video greeting recorded by available doctors before choosing one of them. Think of this as a brief introduction into who they are, what they may have special interests in (in addition to primary care services), and their overall personality.

After making a decision, our prospective patients can schedule a New Patient Appointment to get to know their selected doctor and review their health history. From there, they can see that primary care doctor for routine wellness issues, health screenings, management of certain existing or chronic conditions, and prescription refills.

HealthTap's primary care providers can also order lab tests and offer lifestyle guidance, with follow-up text messages always free and usually answered within one business day. Many doctors also offer same-day appointments and are available for on-demand urgent care visits for common acute (non-emergent) healthcare needs.

Patients can access their HealthTap primary care doctor with the push of a button. Once established with a new primary care doctor, all follow-up care can be with that provider unless a patient decides otherwise.

We want HealthTap's virtual primary care doctors to appear and feel as safe and comforting as any in-person provider a patient might have. Trust and safety are our number one priorities in all aspects of our care.

While we believe health care services are a right everyone should have access to, not everyone has health insurance. With HealthTap, health insurance is not required to access our dedicated care team of healthcare professionals.

Everyone is welcome to use our telehealth services — we even have a section dedicated to “free doctor wisdom,” where people can anonymously ask simple health questions to be answered by our network of thousands of U.S. doctors (who work in over a hundred specialties). Everyone deserves better health, and we want to make that a reality.

Additionally, we can also bill more than 100 insurance plans (our doctors are usually out-of-network) — including Anthem Blue Cross, Aetna, Cigna and UnitedHealthcare, for patients' visit fees. HealthTap's fees for self-paying uninsured patients are generally not much more than the cost of an in-person office visit copay or coinsurance.