Online primary care with a doctor you choose

Choose your primary care doctor and book a video appointment. Get medical advice, prescriptions, tests, and referrals. Clinic open from 7 AM to 11 PM ET.

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Frequently asked questions

What is the meaning of primary care?

Primary care (also known as family medicine or internal medicine and pediatrics) is the first stop in the healthcare system for people seeking care. A primary care provider acts as the first point of contact, providing preventive care that can prevent chronic diseases from appearing or worsening, as well as evaluating and treating common conditions in typical patients.

All the primary care providers at HealthTap are licensed U.S. doctors who manage many health issues, such as:

  • Asthma
  • Allergies
  • Diabetes type 2
  • Gastrointestinal issues (like GERD)
  • High blood pressure
  • Thyroid insufficiency

If health conditions get too advanced or severe, our primary care doctors are able to refer to or recommend a specialist for more targeted management. There's a lot of comfort for patients knowing they're being managed by a personal doctor who truly knows them and their unique healthcare concerns.

Family medicine primary care doctors are well-versed in medical care and disease prevention at all stages of life, from pediatrics to geriatrics.

Is primary care available through telehealth?

Thanks in large part to the growing need during the early stages of the COVID pandemic, the ability to access virtual primary care physicians has expanded greatly.

We at HealthTap believe telehealth appointments are essential. Virtual visits with a primary care doctor work the same way as an in-person clinic visit except that virtual visits are done via video.

At HealthTap, prospective patients have the ability to watch a video greeting recorded by available doctors before choosing one of them. Think of this as a brief introduction into who they are, what they may have special interests in (in addition to primary care services), and their overall personality.

After making a decision, our prospective patients can schedule a New Patient Appointment to get to know their selected doctor and review their health history. From there, they can see that primary care doctor for routine wellness issues, health screenings, management of certain existing or chronic conditions, and prescription refills.

HealthTap's primary care providers can also order lab tests and offer lifestyle guidance, with follow-up text messages always free and usually answered within one business day. Many doctors also offer same-day appointments and are available for on-demand urgent care visits for common acute (non-emergent) healthcare needs.

Does HealthTap offer primary care visits online with a doctor?

Patients can access their HealthTap primary care doctor with the push of a button. Once established with a new primary care doctor, all follow-up care can be with that provider unless a patient decides otherwise.

We want HealthTap's virtual primary care doctors to appear and feel as safe and comforting as any in-person provider a patient might have. Trust and safety are our number one priorities in all aspects of our care.

Can I see a primary care doctor online without health insurance?

While we believe health care services are a right everyone should have access to, not everyone has health insurance. With HealthTap, health insurance is not required to access our dedicated care team of healthcare professionals.

Everyone is welcome to use our telehealth services — we even have a section dedicated to “free doctor wisdom,” where people can anonymously ask simple health questions to be answered by our network of thousands of U.S. doctors (who work in over a hundred specialties). Everyone deserves better health, and we want to make that a reality.

Additionally, we can also bill more than 100 insurance plans (our doctors are usually out-of-network) — including Anthem Blue Cross, Aetna, Cigna and UnitedHealthcare, for patients' visit fees. HealthTap's fees for self-paying uninsured patients are generally not much more than the cost of an in-person office visit copay or coinsurance.

Find a primary care doctor

Your location:

Primary Care telehealth services

New patient

New health concern
Review of health history and medications

Routine check-up or follow-up

Annual or routine check-up
Nutrition and diet guidance

Tests and screenings

Health assessments and screenings
Lab tests and interpretation of results

Existing or chronic conditions

Hypertension/high blood pressure
High cholesterol
GI disorders/GERD

COVID-19 symptoms

COVID-19 vaccination advice
Post-COVID health concerns
Cough or wheezing

Prescriptions and refills

Prescriptions for new health concern
Prescriptions for existing conditions
Medication management
Prescription refills

Birth control

Birth control pills
Emergency contraception

Lifestyle guidance

Skin or hair
Sexual health
Emotional health
Pre- or post-travel care

What we don't treat

  • Anabolic steroids and testosterone

  • Prescription weight management

  • Prescription smoking cessation

  • Drug addiction or detox

  • Controlled substances, narcotics, or stimulants

  • Abortion pills

  • Competency certification

  • Anti-psychotic medications

  • HIV medications such as PreP or PEP

  • Transgender hormonal care

  • Ordering medical equipment or devices

HealthTap virtual visits are not intended for use in medical emergencies

Always call 911 or your local emergency service immediately if you think you have an emergency. If you experience any of the following medical issues or any other critical or life-threatening situations, go immediately to an emergency room:

  • Chest Pain or Pressure
  • Convulsion or Seizure
  • Difficulty Breathing
  • Mental Health or Substance Abuse Urgency
  • Moderate to Severe Burn
  • Pain Medication Overdose or Reaction (Narcotics)
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone
  • Significant, Uncontrolled Bleeding
  • Suicidal Ideation
  • Unconsciousness

What we can't prescribe

There are some medications that telemedicine providers, including HealthTap doctors, rarely if ever prescribe or refill.

Opioids and other controlled substances like:
  • Adderall
  • Ativan
  • Norco
  • Oxycodone
  • Valium
  • Xanax
Psychiatric drugs like:
  • Abilify
  • Gabapentin
  • Lithium
Lifestyle drugs like:
  • Chantix
  • Contrave
  • Qsymia

Telehealth primary care reviews

4.9(21K+ reviews)

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Reviewed by:


Geoffrey Rutledge, MD, PhD, FACMI

Cofounder and Chief Medical Officer, HealthTap

Dr. Rutledge is a double-board certified physician who practiced and taught medicine for more than 25 years. He attended medical school at McGill University in Montreal, then completed residency training in Internal Medicine at UCSD, and was certified by the boards of Internal Medicine and Emergency Medicine. He earned a PhD in medical computer science from Stanford, was an NIH-funded researcher, and served on clinical and teaching faculty at Harvard, Stanford, and UCSD medical schools. Before co-founding HealthTap, he created the first consumer health website and PHR at Healtheon/WebMD, was SVP of clinical transformation at First Consulting Group, CMIO at San Mateo Medical Center, and EVP, Product Development and Chief Medical Officer at Epocrates.