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A 27-year-old female asked:

i already paid for my consult and the doctor did not put in my prescription at my pharmacy. how do i get this issue fixed without being charged again?

2 doctor answers4 doctors weighed in
Dr. Robert Kneece
Specializes in Internal Medicine and Pediatrics
Call them: Sometimes people forget.Also sometimes with electronic prescriptions it goes to the wrong pharmacy or a glitch in the system where it is ordered but not transmitted.Therefore if the doctor was to send in prescriptions call them and they can resend it.j
Dr. James Ferguson
Pediatrics 46 years experience
Wrong site: This is the public HT site where docs answer questions about health problems.It does not authorize prescriptions or provide any direct services. It is also not a way to contact other HealthTap sites.Any interaction you have with a HT prime or Concierge doc must be sent back through the help desk for that site.

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Last updated May 2, 2019

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