If you had a virtual consult on this platform would suggest calling first your pharmacy and then help desk if your understanding was that you will receive a prescription for your pain and the pharmacy has not received a prescription. Diagnostic workup is most times needed for uncontrolled pain and an in person visit will be needed, either your local doc or an urgent care.
Answered 4/7/2021
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Usually a prescription is provided at the time of a visit with the doctor if there is a legitimate reason to prescribe something to treat the pain.
Answered 4/8/2021
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