Nonhealing lump: Many patients (and doctors) think pills, creams, lotions, or salves cure everything. They don't. Chemical treatment for acne does nothing for deep infections like furuncles or boils. So sometimes the answer to a problem involves surgery of some sort, like drainage of an abscess. This can make the healing process much quicker and believe it or not, less painful. If doc isn't comfy, see another.
Answered 12/20/2013
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