A member asked:

Well one question i just had a doctor's visit and there was a technical problem with the audio and the doctor i guess hung up. what do i do about that?

2 doctors weighed in across 2 answers
Dr. Silviu Pasniciuc answered

Specializes in Internal Medicine

If on this platform: Go under visits in your HealthTap account and download the actual visit that will contain the plan. If unable to find or unfinished call Help Desk for further clarification.

Answered 1/13/2021

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Interrupted visit: I would contact the medical office of the physician and try to re-establish contact or reschedule the visit. You might consider tracking down the reason for the technical problem so it doesn't recur.

Answered 1/14/2021

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