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A member asked:
Well one question i just had a doctor's visit and there was a technical problem with the audio and the doctor i guess hung up. what do i do about that?
2 doctors weighed in across 2 answers
If on this platform: Go under visits in your HealthTap account and download the actual visit that will contain the plan. If unable to find or unfinished call Help Desk for further clarification.
Answered 1/13/2021
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Thank
Interrupted visit: I would contact the medical office of the physician and try to re-establish contact or reschedule the visit. You might consider tracking down the reason for the technical problem so it doesn't recur.
Answered 1/14/2021
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