A member asked:
should i change surgeons? had mri 4/6. today is 4/22. i have not heard from the ordering surgeon. should i be worried? should i find a new surgeon? i have called the mri giver to find out if they sent it to the right place and when - no response. i hav
1 doctor answer
Dr. Matthew Bressie answered
24 years experience Family Medicine
Thanks : Thanks for your question. Communication issues with your provider's office can be a very frustrating problem. Usually there is a breakdown in the system the provider has set up to answer patient phone calls promptly - it's possible that the surgeon may not have received your message (although there could be a number of other factors.) i would recommend going to the office and asking to speak to the office manager. If the office values customer service, they will appreciate your feedback and provide you with the information you need. If that fails, i'd recommend you contact your primary care provider's office - they will likely be able to get the results and refer you to another surgeon if needed. I hope this helps!
Answered on Oct 3, 2016
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