Call the insurer: One can call the insurer, but it may be faster to look online on the insurer's website. Insurers initially waived out-of-pocket costs for COVID-19 care. During this pandemic, doctors want to see patients by video, or by phone if no video available, before deciding where a patient with cough or flu symptoms should go. If rather severe symptoms, one should call 911 (or local emergency number).
Answered 11/2/2021
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