Video healthcare visits and wearable device use increased dramatically during the COVID-19 pandemic, according to a Rock Health survey of nearly 8,000 people. 

Among those surveyed, 43% reported having video healthcare visits in 2020, up from 32% in 2019. 

Respondents also reported a similar increase in wearable device use to track their health, with 43% using a device such as a smart watch in 2020 compared with 33% in 2019. 

Notably, more than 65% of people who tried a wearable for the first time in 2020 did so to help manage a health condition, suggesting people were empowered to assume greater responsibility for self care during the pandemic. 

The survey also revealed that:

• People with at least one chronic condition were more likely to use virtual healthcare than those without a chronic condition
• Virtual healthcare use was higher among people who live in urban areas than those who live in suburban and rural areas
• Middle-aged adults were the most likely of all age groups to use virtual healthcare
• Highly educated individuals and high earners had the most significant virtual healthcare use: 85% of responders who earned more than $150,000 per year reported using virtual healthcare
• Men used virtual healthcare more than women

As we move into a post-pandemic future, it’s vital that healthcare systems, insurance networks, employers, and health technology companies work to ensure equitable access so everyone can benefit from access to virtual healthcare. 

With the growing preference for virtual healthcare and its inherent benefits, we must endeavor to make it both affordable and accessible to everyone. 

HealthTap is here to answer the call. We’re proud to offer accessible, nationwide, affordable primary and urgent care to everyone, everywhere, regardless of insurance status.