I have really bad acne and acne wash does not seem to help, my mom says its genetic on my dads side, what can I do to remove it?

Acne is treatable! Your mom is mistaken if she believes nothing can be done about your acne. No young person needs to live with severe acne. No matter how severe your dad's problem was, this is not only genetic and treatment is available. Modern treatment can keep acne in check, and is especially important to prevent permanent scarring. You need to see your pediatrician or a dermatologist. Insist on it!