My cervix never rises during ovulation it only changes from hard to soft. Is this normal?

Yes. It is very difficult and subjective to know whether your cervix rises during ovulation. Being able to tell it's soft is pretty good insight by itself. I wouldn't stress over this. If you are tracking discharge and basal body temp you have plenty of information to tell if you are ovulating.
Yes. This is a normal change. The cervix does not have to rise during ovulation.