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“People can speak with a doctor on demand, send pictures of a problem, and even copies of lab results to find out if something is serious or not.”
“Visit your doctor in your inbox.”
“Doctor house calls are making a come-back with a high-tech twist.”
The 111,000 doctors in our network have worked for:Get Started
- What can I do on HealthTap?
- Who are the doctors in the HealthTap network?
- What should I expect in a virtual consult?
- What kinds of health issues can your doctors help me with?
- Can I request prescriptions and lab tests?
- What about privacy and security?
- Why should I talk to a doctor online?
- What happens if I am not satisfied with my consult?
- How do I pay?
- Have more questions?
What can I do on HealthTap?
HealthTap gives you access to:
- A network of more than 111,000 verified, trusted doctors from 141 specialties who can answer your health questions
- Primary care doctors online — 24/7 live connection to a top U.S. doctor on demand
- Medical experts from 141 specialties: psychiatrists to dermatologists
- A prescription or a lab test — you have the ability to request one after your consult
Who are the doctors in the HealthTap network?
Every doctor in the network is a licensed physician in good standing. More than 111000 doctors have joined, coming from the leading U.S. medical institutions (UCLA, UCSF, Johns Hopkins, and more) as well as top private practices, working in 141 different specialties.
Doctors are subject to continuous review. We calculate a docscore that reflects how users rate them and peer-recognition that they receive on HealthTap, as well as relevant public information about them.
What should I expect in a virtual consult?
At your convenience, you can do a video, voice, or text chat on your smartphone, tablet, or computer. When you initiate your consult, you'll be connected with a doctor on the line within a few minutes. Most consults are about 15 minutes long, but can last as long as 30 minutes. Doctors can write prescriptions that are directly related to your condition and send them to your local pharmacy, as well as order lab tests.
What kinds of health issues can your doctors help me with?
You can talk to a doctor online about abdominal pain, allergies, asthma (stable/non-emergency), back pain, bee sting, bladder infections, cold, cough, depression, diarrhea, dry skin (eczema), eye irritation, fever, genital lesions, hay fever, headache, heartburn (gastroesophageal reflux disease, or gerd), influenza, lab interpretation, nasal congestion, nausea, nosebleed, painful urination, pink eye, rash, respiratory infection, scabies, skin infection, sports injuries, strep throat, travel medicine, urinary tract infection, vaginal itching, yeast infection, and more.
Can I request prescriptions and lab tests?
At their discretion, doctors can write prescriptions, such as antibiotic medication, that are directly related to your condition. These prescriptions can be e-filed to your local pharmacy. HealthTap doctors cannot prescribe: narcotics, DEA controlled substances, state-restricted medications, and psychiatric or lifestyle medications (for examples, diet pills). If necessary, your physician can order a diagnostic test to be completed at Quest Diagnostics, the largest network of its kind in the United States. You and your doctor can view the results directly on our secure web and mobile platform.
What about privacy and security?
Patient security is top of mind at HealthTap. All of your personal health information is stored in a secure environment and all your virtual consults are HIPAA-compliant and SOC 2 Type II-certified. This means we take data security as seriously as any other world class medical institution. Our security practices are monitored and verified by TRUSTe and VeriSign, supported by RSA Security, and tested daily. We do not share sensitive medical information or history.
Why should I talk to a doctor online?
For the cost of a copay, you can get 24/7 access to help, even if you do not have health insurance. A doctor consultation online is perfect for people who are on vacation, who prefer to save time travel and waiting room time, or can’t leave their home or office.
What happens if I am not satisfied with my consult?
If you're unhappy with the quality or helpfulness of your online doctor consultation or if a technical failure prevents you from completing a consult, you may contact us at any time to request a refund. We guarantee you'll be satisfied!
How do I pay?
Right before you start your live doctor consult or schedule a doctor appointment online, you’ll be prompted to enter in your payment information in a secure environment. We accept American Express, MasterCard, Visa, Discover, and PayPal. There are no hidden fees and no strings attached.
If you have questions, call us at +1 650-376-6110
Email us at [email protected] any time, you’ll receive a prompt and thorough response.
If you’re ever in California, feel free to visit our office: HealthTap, 270 University Ave, Palo Alto, CA 94301